Refund policy

At JF Store, we want you to know exactly what you are buying before you pay. Please read this policy before placing an order.

1. Our Transparency Promise
Before you order, you can ask us for:

  • Real photos of the exact product
  • A WhatsApp video of the product
  • A live WhatsApp video call to see the product

Because we show you the product before you buy, we do not offer refunds, returns or exchanges once an order is confirmed.

2. What We Ask You to Check Before Ordering

  • Product description, photos and videos
  • Finish (golden color or silver tone), size, pack count and design
  • Whether the item is adjustable, where applicable

Our products are artificial jewellery and accessories. They are not real gold or real silver. Colors may look slightly different on different screens and in different lighting.

3. No Refund, Return or Exchange
We do not accept refunds, returns or exchanges for:

  • Change of mind
  • Wrong size or design choice after viewing photos or video
  • Slight color difference caused by screen or lighting
  • Items opened, worn or used
  • Sale and clearance items

4. Wrong Item or Damage in Delivery
If we send you a different item from the one you ordered, or the parcel arrives physically damaged, contact us within 48 hours of delivery. Send your order number, clear photos and the parcel opening video. We will review the claim and resolve it fairly. We recommend recording a video when you open every parcel.

5. Order Cancellation

  • You may request cancellation before your order is dispatched by emailing us at jfstoreofficial.pk@gmail.com with your order number.
  • Once an order is dispatched, it cannot be cancelled.
  • If you refuse to accept a Cash on Delivery parcel without a valid reason, we may refuse future COD orders from that customer.

6. Incorrect or Incomplete Address
You are responsible for giving a complete and correct delivery address and phone number. Delays, failed delivery or returned parcels caused by incorrect details are not our responsibility, and no refund applies.

7. Fraud Prevention & Chargebacks
We keep order, dispatch and confirmation records. Please contact us first for any issue. Unjustified payment disputes or chargebacks will be answered with our order records, photos, videos and chat history.

8. Contact Us
Email: jfstoreofficial.pk@gmail.com